REFUNDS & GUARANTEES

We offer a unique proposition in that you pay for our services after we have drafted up your new resume. Our goal is to make the process as risk-free and straight-forward as possible. When you place an order, we'll pair you up with one of our professional writers. That writer will reach out to you and work with you to create your documents. You are then able to preview elements of your resume (e.g. formatting, content). That way, you know in advance that you're paying for a high quality, professionally written and formatted resume. We're the only large resume writing company to offer this unique pay-after model, and it ensures our customers are satisfied with the service they're receiving before providing payment. Please note that we typically complete cover letters and LinkedIn profiles after payment has been made. ​

 

In some cases (though they are very rare), we may require payment up-front. This occurs in less than 3% of orders and is done only in unique circumstances. ​

 

Once payment has been made, the sale is considered final, even though we still provide additional services after the payment has been made, such as a cover letter and updated LinkedIn profile. If a customer is not satisfied with the additional work we have provided outside of the resume, we commit to working with the customer to find a satisfactory outcome.​

 

60-day interview guarantee: Our 60-day interview guarantee is applicable to the "Professional Package." If you haven't received any interviews after 60 days from paying for your order, we'll re-write your resume at no additional cost. You must have applied to at least 10 jobs to qualify.